Since Famex Publishing is offering non-tangible irrevocable goods, we do not issue refunds once the order is accomplished and you have accepted the delivery. As a customer you are responsible for understanding this upon purchasing any item at our site.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply. Therefore, we DO honor requests for the refund on the following reasons:
- Non-delivery of the product: In some cases the process times are slower, and it may take a little longer for your orders to finish. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our support department in writing within 7 days from the order placing date. Otherwise the campaign will be considered completed.
- Product not-as-described: Such issues should be reported to our support department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on initial stage of order confirmation. Complaints which are based merely on the customer’s false expectations or wishes are not honored